Connected (ever so slightly) to the discussion about being "polite and considerate to the lower level administrative/service people" https://www.oneusefulthing.org/p/the-bitter-lesson-versus-the-garbage One of my favorite academic papers about organizations is by Ruthanne Huising, and it tells the story of teams that were assigned to create process maps of their company, tracing what the organization actually did, from raw materials to finished goods. As they created this map, they realized how much of the work seemed strange and unplanned. They discovered entire processes that produced outputs nobody used, weird semi-official pathways to getting things done, and repeated duplication of efforts. Many of the employees working on the map, once rising stars of the company, became disillusioned.
I’ll let Prof. Huising explain what happened next: “Some held out hope that one or two people at the top knew of these design and operation issues; however, they were often disabused of this optimism. For example, a manager walked the CEO through the map, presenting him with a view he had never seen before and illustrating for him the lack of design and the disconnect between strategy and operations. The CEO, after being walked through the map, sat down, put his head on the table, and said, "This is even more fucked up than I imagined." The CEO revealed that not only was the operation of his organization out of his control but that his grasp on it was imaginary.”
For many people, this may not be a surprise. One thing you learn studying (or working in) organizations is that they are all actually a bit of a mess. In fact, one classic organizational theory is actually called the Garbage Can Model. This views organizations as chaotic "garbage cans" where problems, solutions, and decision-makers are dumped in together, and decisions often happen when these elements collide randomly, rather than through a fully rational process. Of course, it is easy to take this view too far - organizations do have structures, decision-makers, and processes that actually matter. It is just that these structures often evolved and were negotiated among people, rather than being carefully designed and well-recorded.
The Garbage Can represents a world where unwritten rules, bespoke knowledge, and complex and undocumented processes are critical.
I've been thinking about this a bit, and how one overcomes it or at least works around it.
About Cheez Whiz's comment about David Brooks (and the pointer to Driftglass) with the tag David Brooks, definitely worth a look)
his wikipedia entry https://en.wikipedia.org/wiki/David_Brooks_(commentator)
has this As an undergraduate, Brooks frequently contributed reviews and satirical pieces to campus publications. His senior year, he wrote a spoof of the lifestyle of wealthy conservative William F. Buckley Jr., who was scheduled to speak at the university: "In the afternoons he is in the habit of going into crowded rooms and making everybody else feel inferior. The evenings are reserved for extended bouts of name-dropping." To his piece, Brooks appended the note: "Some would say I'm envious of Mr. Buckley. But if truth be known, I just want a job and have a peculiar way of asking. So how about it, Billy? Can you spare a dime?" When Buckley arrived to give his talk, he asked whether Brooks was in the lecture audience and offered him a job.
Don't know if it is sucking up to Buckley, or somethingelseentirely (each word is a different link), but the story seems strangely apropros.
2025-08-19 21:57:01
Interesting stuff. Thanks for the oblique correction on Revelation specifically, I'll try to take that on board.
I've ranted about libertarian shortsightedness in various comments, as well as discussing health care as well as the problems with the US system, but never combined the two. Reading stuff from Volokh about the ACA makes me wonder how a libertarian can imagine any system of provision of health care or insurance on any kind of general basis. Which then has me wonder how you could have any kind of compromise with someone who thinks that provision of care by society could never been taken as a positive right and that it was coercion to force people to take insurance.
Connected (ever so slightly) to the discussion about being "polite and considerate to the lower level administrative/service people"
https://www.oneusefulthing.org/p/the-bitter-lesson-versus-the-garbage
One of my favorite academic papers about organizations is by Ruthanne Huising, and it tells the story of teams that were assigned to create process maps of their company, tracing what the organization actually did, from raw materials to finished goods. As they created this map, they realized how much of the work seemed strange and unplanned. They discovered entire processes that produced outputs nobody used, weird semi-official pathways to getting things done, and repeated duplication of efforts. Many of the employees working on the map, once rising stars of the company, became disillusioned.
I’ll let Prof. Huising explain what happened next: “Some held out hope that one or two people at the top knew of these design and operation issues; however, they were often disabused of this optimism. For example, a manager walked the CEO through the map, presenting him with a view he had never seen before and illustrating for him the lack of design and the disconnect between strategy and operations. The CEO, after being walked through the map, sat down, put his head on the table, and said, "This is even more fucked up than I imagined." The CEO revealed that not only was the operation of his organization out of his control but that his grasp on it was imaginary.”
For many people, this may not be a surprise. One thing you learn studying (or working in) organizations is that they are all actually a bit of a mess. In fact, one classic organizational theory is actually called the Garbage Can Model. This views organizations as chaotic "garbage cans" where problems, solutions, and decision-makers are dumped in together, and decisions often happen when these elements collide randomly, rather than through a fully rational process. Of course, it is easy to take this view too far - organizations do have structures, decision-makers, and processes that actually matter. It is just that these structures often evolved and were negotiated among people, rather than being carefully designed and well-recorded.
The Garbage Can represents a world where unwritten rules, bespoke knowledge, and complex and undocumented processes are critical.
I've been thinking about this a bit, and how one overcomes it or at least works around it.
About Cheez Whiz's comment about David Brooks (and the pointer to Driftglass) with the tag David Brooks, definitely worth a look)
his wikipedia entry
https://en.wikipedia.org/wiki/David_Brooks_(commentator)
has this
As an undergraduate, Brooks frequently contributed reviews and satirical pieces to campus publications. His senior year, he wrote a spoof of the lifestyle of wealthy conservative William F. Buckley Jr., who was scheduled to speak at the university: "In the afternoons he is in the habit of going into crowded rooms and making everybody else feel inferior. The evenings are reserved for extended bouts of name-dropping." To his piece, Brooks appended the note: "Some would say I'm envious of Mr. Buckley. But if truth be known, I just want a job and have a peculiar way of asking. So how about it, Billy? Can you spare a dime?" When Buckley arrived to give his talk, he asked whether Brooks was in the lecture audience and offered him a job.
Don't know if it is sucking up to Buckley, or something else entirely (each word is a different link), but the story seems strangely apropros.
Interesting stuff. Thanks for the oblique correction on Revelation specifically, I'll try to take that on board.
I've ranted about libertarian shortsightedness in various comments, as well as discussing health care as well as the problems with the US system, but never combined the two. Reading stuff from Volokh about the ACA makes me wonder how a libertarian can imagine any system of provision of health care or insurance on any kind of general basis. Which then has me wonder how you could have any kind of compromise with someone who thinks that provision of care by society could never been taken as a positive right and that it was coercion to force people to take insurance.